Project Leaders' Responsiblities

It is absolutely mandatory that Project Leaders maintain our prescribed levels of communication. It is only on this basis that any Project Leader can continue to work with us.

1. The Project Leader must communicate with the client on a daily basis. Wherever possible this will be face-to-face (for large projects with dedicated teams) or by Skype (for all other projects regardless of size). The Project Leader will arrange a regular time to Skype the client each day during the project. If the project manager is not able to make a call on certain days he or she will either arrange for a substitute to call up to report or will tell the client at the previous Skype meeting that they will not be available for the next routine call and will arrange a time for the next one. Someone on the project team should always be briefed so that if the project manager is not able to make their call at the appropriate time due to an emergency (accident, serious illness etc) the substitute can either replace them for the Skype report (most satisfactory), or Skype a message explaining what has happened and keep the client informed about progress of the project (lowest satisfactory level).
   
   If the client is not available at the arranged time the Project leader should try again at least once after 5 minutes and should send a summary by email of the current position of the project.
   
   It is expected that generally the Skype call will last no more than 10 minutes and that the Project Leader will figure any expenses for communication into the original estimate. Project Leaders may arrange a series of client calls at 10 minute intervals in order to use management time efficiently.
   
   
2. The Project Leader must enter a project report into the administration system at http://admin-nationalwebdesign.co.uk on a daily basis. Techies often find this sort of thing very difficult, but clients have the right to know exactly where the project has reached any time they call in, and this is the way that we make sure that completely up to date information on every project is available to Managers. Entering this infromation on a daily basis is therefore mandatory for the Project Leade's and again it is only on this basis that any Project Leader can work with us.
   
   
3. The Project Leader must communicate with the Engagement Manager at our HQ on a daily basis by Skype (for all projects regardless of size). The Project Leader will arrange a regular time to Skype each day during the project. If the project manager is not able to make a call on certain days he or she will either arrange for a substitute to call up to report or will tell the Engagement Manager at the previous Skype meeting that they will not be available for the next routine call, and will arrange a time for the next one. This ensures that the Engagement Manager is always fully briefed on every project. It is expected that generally the Skype call will last no more than 10 minutes as the engagement manager will have a number of project managers to liaise with. The Project Leader will figure any expenses for this communication into the original estimate too.